Our Story
CT started as a company that caught hallucinations. In industries like finance, law, and healthcare, where a single wrong AI answer turns into a loss or a liability, we believed that “technology that finds the wrong answers among AI outputs” would clear the final barrier to adoption.
So we did it the way the market was doing it. We took answers from already-built agents, compared them against their sources, re-verified them with models, and flagged the wrong ones. We focused on that detection technology. The technology itself advanced, and detection rates went up.
But in the field, we ran into three walls.
We could tell that an answer was wrong, but not why. Looking at the answer alone, we could not distinguish whether the cause was an outdated document, a poorly chunked source, retrieval grabbing the wrong thing, or a mistake by the model. The path from the source data to the final answer was scattered across many parts of the system, and there was no way to trace it back.
The problems we found did not turn into improvements. Even after we handed over detection results, fixing the data, changing the settings, and re-evaluating fell to the customer's engineers. Those engineers were already busy, and we ended up watching the same kind of hallucination repeat for months.
Detection was always too late. Hallucinations are not something you catch after the answer is produced; they are already being decided upstream, as data is prepared, retrieved, and combined. No matter how carefully we filtered at the final step, we could not keep up with the pace at which problems were being created upstream.
This is where we changed direction. Hallucination was not a “detection” problem; it was a whole-system problem. You can only find the cause when source data to final answer are linked in a single line, and improvement only keeps moving when what you find feeds back into the data and configuration without a person in the middle. So CT decided to build a system, not a detection tool. A system that binds the entire arc of building and operating agents into one, and lets it improve on its own.
There is one reason a company that started with hallucination detection ended up building the entire system layer: we learned in the field that if you really want to reduce hallucinations, you have to address the whole place they are made.
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